Return and Refund Policy

Last updated: 1 December, 2023

Please carefully review these return and refund policies before utilizing Our Service.

Returnable Items

Items eligible for return/refund or exchange within 07 days of receiving must adhere to the following criteria:

1. Faulty items damaged or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Items that have not met your requirements.

Please note that we will not be responsible for the return shipping cost in this situation.

Return Conditions：

Ensure the returned items are unused and in the original packing for items with no quality issues. Our customer service team must authorize all return requests before shipping to our return address. Our team will not process returned items without a completed product return form.

Non-Returnable Items

We cannot accept returns in the following conditions:

1. Items outside the 07-day warranty time frame.
2. Washed, worn, used, tag-removed, or misused items.

Before Making a Return Request

If you wish to cancel your order during shipping, wait until you receive the package before making a return request.

If you refuse to take delivery of the package from the postman, our Customer Service will not be able to judge the package's situation and, therefore, cannot handle your return requests.

If the package is returned to our warehouse due to the customer's personal reasons, we'll contact you about repaying the reshipment postage (by PayPal) and arrange the reshipment. Please understand that no refund will be issued in this situation.

Details for Customer's Personal Reason:

• Wrong address/no consignee
• Invalid contact information/no answer to delivery calls & emails
• The customer refuses to accept the package/pay the tax fee/complete customs clearance
• Didn't collect the package by the deadline

Return Address & Refunds

Return Address: Send your returning products to our warehouse. Please contact us before returning items by submitting a ticket to obtain a Product Return Form with the relevant return address.

Refunds: The refund will be issued to your Account/Wallet. You can use Credits to pay for a new order or withdraw it to the original account/card you used for payment.

If you want to return the product, confirm that you’ve received your package by clicking "Order Received." Then submit a "Return or Exchange" Ticket. After submission, our Customer Service will approve your return request based on our policy, warranty, product status, and the proof you provided.

If you need assistance, please Contact Us.